DELIVERY & RETURNS

DELIVERY

Processing your order can take up to 5 working days because we work on a made-to-order basis. This is an ecological way where we produce your order at the moment we register it, thus reducing our waste.

Delivery within Belgium
5€ shipping costs - free on orders above 80€.
1-3 working days (bpost)

Delivery within European Union
More information

Delivery worldwide
More information

 

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RETURNS

Returns must be sent back to our head office within 14 days after the package arrives.
Returns can be exchanged for shop credit for the value of the returned products.
Returning products in discount is not possible.
Important: Return costs are not covered by Flâneurshop.

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Follow these steps:
1. Make sure the package is undamaged before you return it.
2. Email the following information to hi@flaneurshop.be
- Your name:
- E-mail address:
- Order number:
- Reason for return:
3. Upon receipt of this mail we will send you within 2 working days a return link from which you can download a shipping label for Bpost.
4. Returns from outside the EU: mark it as gift and put the value at €0.00. We don't accept returns with import tax on it.
5. Upon receipt of your return, we will process your request and send you your shop credit via a link to your email address within 7 working days.

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The return address is:
Gandtitude BV (eskimofabriek)
Seger Scheyving
Wiedauwkaai 23A
9000 Ghent
Belgium
hi@flaneurshop.be

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Any questions? Contact us at hi@flaneurshop.be